Refund Policy
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Call Before You Pay — Avoid Losing Your Money
The single best way to protect your payment is to call us before you purchase and confirm that your medical documentation qualifies. If you buy this service without legitimate medical documentation that supports your condition, your application will be denied and no refund will be issued — all sales are final in that case. It is your responsibility to ensure you have proper paperwork. If you are unsure whether your documents qualify, please call (734) 338-8453 before paying and our team will help you verify it.
Money-Back Guarantee (When You Provide Proper Documentation)
We stand behind our service. If you submit legitimate medical documentation and our licensed physician still determines that your condition does not support a medical window tint exemption, you will receive a full refund. This guarantee applies only when proper documentation was provided for review — it does not cover purchases made without acceptable medical documentation (see "Call Before You Pay" above).
Eligibility for Full Refund
You are eligible for a full refund if:
- You provided proper medical documentation and our physician still determines you do not qualify for a medical exemption
- We are unable to schedule your consultation within our standard timeframe
- Technical issues on our end prevent completion of your consultation
No Refund Without Proper Documentation
If you purchase this service without legitimate medical documentation that supports your qualifying condition, your application will be denied and no refund will be issued. All such sales are final. This is exactly why we strongly encourage you to call (734) 338-8453 before paying so we can confirm your documentation qualifies.
Acceptable medical documentation includes:
- Doctor's diagnosis letter or medical records
- Previous prescriptions for your condition
- Specialist referral or treatment documentation
- Hospital discharge papers mentioning your condition
How to Request a Refund
To request a refund, please contact our support team:
- Email: support@patintexemption.com
- Phone: (734) 338-8453
Refunds are typically processed within 5-10 business days and will be returned to the original payment method.
Non-Refundable Situations
Refunds will not be issued in the following situations:
- You purchased without legitimate medical documentation to support your condition (all sales are final in this case — call us first to avoid this)
- You received your medical exemption certificate successfully
- You failed to attend your scheduled consultation without prior notice
- You provided false or misleading information during the application process
Contact Us
If you have questions about our refund policy, please contact us at support@patintexemption.com